Privacy Policy

Last Updated: October 1, 2026

TOG Mission (“TOG Mission,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information that we process through our websites, applications, and services.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use TOG WhatsApp Broadcast and related services.

By using our services, you acknowledge the practices described in this Privacy Policy.

1. About TOG WhatsApp Broadcast

TOG WhatsApp Broadcast is an internal communications and messaging management application operated by TOG Mission.

The service is designed to help authorized users manage contacts, message templates, media, campaigns, and WhatsApp communications using the WhatsApp Business Platform / Meta Cloud API.

The application may also support integration with an existing WhatsApp Business account through Meta’s supported WhatsApp Business Platform features.

2. Information We Collect

Depending on how you use our services, we may process the following categories of information.

2.1 Account Information

For authorized users of the application, we may collect:

  • Name or username
  • Login credentials in securely protected form
  • Account and authentication information
  • Login and security activity
  • Administrative and audit information

Passwords are not stored in plain text.

2.2 Contact Information

When authorized users add or import contacts, the service may process:

  • Name
  • Telephone number
  • WhatsApp identifier
  • Email address, where provided
  • Contact tags
  • Consent/opt-in information
  • Contact status
  • WhatsApp profile information received through the WhatsApp Business Platform
  • Relevant communication and delivery information

2.3 WhatsApp and Messaging Information

When the service is connected to WhatsApp through Meta’s services, we may process information necessary to send and receive WhatsApp communications, including:

  • WhatsApp account and phone-number identifiers
  • Recipient identifiers
  • Message identifiers
  • Message delivery status
  • Message read status
  • Message timestamps
  • Incoming messages and related webhook information
  • Message templates
  • Campaign information
  • Messaging errors and delivery information

2.4 Media and Files

Users may upload media for use in communications, including:

  • Images
  • Videos
  • Audio files
  • Documents

Uploaded media may be stored by the service for campaign and messaging purposes.

2.5 Technical Information

We may process limited technical information necessary to operate and secure the service, including:

  • IP address
  • Browser and device information
  • Application activity
  • Authentication and security events
  • Error and diagnostic information
  • Server logs

3. How We Use Information

We use information only as necessary to operate, maintain, secure, and improve the service.

This may include:

  • Managing authorized user accounts
  • Managing contacts
  • Maintaining consent and opt-out records
  • Creating and managing messaging campaigns
  • Sending WhatsApp messages
  • Processing WhatsApp delivery and read-status notifications
  • Managing message templates
  • Managing campaign media
  • Providing messaging and campaign history
  • Preventing unauthorized access
  • Detecting and investigating security incidents
  • Troubleshooting technical problems
  • Maintaining audit records
  • Complying with applicable legal and platform requirements

We do not use contact information or WhatsApp data for purposes unrelated to the operation of the service unless otherwise disclosed or required by law.

4. WhatsApp and Meta

TOG WhatsApp Broadcast uses services provided by Meta Platforms, Inc. and the WhatsApp Business Platform to provide WhatsApp messaging functionality.

When you use WhatsApp-related features, information may be transmitted to or processed by Meta and WhatsApp according to their applicable terms and privacy policies.

We do not control Meta’s independent processing of information. Users should also review the applicable privacy information provided by Meta and WhatsApp.

TOG Mission does not represent itself as WhatsApp or Meta and is not owned or operated by Meta.

5. WhatsApp Business Account Integration

Where supported, TOG WhatsApp Broadcast may connect to a WhatsApp Business account using Meta’s authorized onboarding and integration mechanisms.

The application may receive account identifiers and other information necessary to operate the integration.

Authentication credentials, API credentials, and other sensitive integration information are protected using appropriate security controls and are not intentionally displayed to ordinary users.

Where technically applicable, the application uses encrypted storage for sensitive credentials.

6. Consent and Opt-Out

Users are responsible for ensuring that contacts are contacted in accordance with applicable laws, regulations, and WhatsApp/Meta policies.

TOG WhatsApp Broadcast may maintain records indicating whether a contact has provided consent or opted out of communications.

A recipient may request that communications stop. Where applicable, such requests will be reflected in the contact’s communication status.

Users operating the service are responsible for honoring applicable consent and opt-out requirements.

7. How We Share Information

We do not sell personal information.

Information may be disclosed or transmitted only when reasonably necessary to operate the service, including to:

  • Meta/WhatsApp, when required for WhatsApp messaging and related platform functionality
  • Hosting and infrastructure providers supporting the service
  • Service providers necessary for technical operation and security
  • Government authorities or other parties when required by applicable law
  • Parties involved in protecting the rights, property, or security of TOG Mission, its users, or others

We do not authorize third parties to use contact information obtained through TOG WhatsApp Broadcast for their own unrelated marketing purposes.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, security, accounting, audit, legal, and record-keeping requirements.

Retention periods may vary depending on the type of information and how it is used.

Campaign and messaging records may be retained to provide campaign history, delivery tracking, auditing, and troubleshooting.

Where information is no longer required, we may delete or anonymize it, subject to applicable legal and operational requirements.

9. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

  • Password hashing
  • Encryption of sensitive credentials
  • HTTPS/TLS communications
  • Access controls
  • Authentication controls
  • Security headers
  • Audit logging
  • Webhook signature verification
  • Protection against unauthorized requests
  • Restricted access to application and database resources

No Internet-based system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the Internet.

10. Cookies and Sessions

The application may use cookies or similar technologies that are necessary for:

  • Authentication
  • Maintaining secure sessions
  • Security controls
  • Application functionality

We do not use cookies to sell personal information or to create advertising profiles for third parties.

11. User Responsibilities

Authorized users of TOG WhatsApp Broadcast are responsible for:

  • Keeping their login credentials confidential
  • Using the service only for authorized purposes
  • Obtaining appropriate consent before sending communications where required
  • Respecting recipient opt-out requests
  • Ensuring that uploaded content does not violate applicable laws or third-party rights
  • Protecting access to devices used to access the service

Users must not use the service for unlawful, fraudulent, abusive, or unauthorized communications.

12. Children’s Privacy

TOG WhatsApp Broadcast is intended for use by authorized adults and organizations.

We do not knowingly collect personal information directly from children for independent use of the service.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.

13. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your information is processed

Some requests may be subject to legal, security, or operational limitations.

To make a privacy request, contact us using the information below.

14. Data Deletion Requests

You may request deletion of personal information associated with your use of TOG WhatsApp Broadcast.

To request deletion, contact:

TOG Mission
Email: [INSERT YOUR PRIVACY/CONTACT EMAIL]

Please include sufficient information for us to identify the relevant account or information.

We may need to verify your identity before processing a deletion request.

Some information may need to be retained where required by law, necessary for security, or required for legitimate record-keeping purposes.

15. Third-Party Services

The service may interact with third-party services, including Meta and WhatsApp.

Those services may have their own privacy policies and terms. TOG Mission is not responsible for the independent privacy practices of third-party services.

Users should review the privacy policies of third-party services they choose to connect to the application.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make material changes, we may update the Last Updated date at the beginning of this policy.

We encourage users to periodically review this page.

17. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or a privacy request, please contact:

TOG Mission

Website:
https://togmission.com

Privacy Contact:
info@togmission.com

Location:
Nepal